Refund and Cancellation Policy

Last updated: 9 August 2026

1. Scope

This policy applies to purchases made directly through BGB 360 Academy. Mandatory consumer rights that apply in your location are not limited by this policy.

2. Before purchase

Review the description, price, currency, access period, schedule and any product-specific cancellation terms before paying. Contact us promptly if information appears incorrect.

3. Digital courses and content

A refund request should normally be made within 14 days of purchase and before substantial access, download or completion. Where you expressly request immediate digital delivery, statutory withdrawal rights may be reduced or lost where applicable law permits.

4. Live classes, tutoring and meetings

Cancellation at least 24 hours before a scheduled session may qualify for rescheduling, account credit or refund. Late cancellations and no-shows are normally non-refundable unless exceptional circumstances or mandatory law apply.

5. Provider cancellation or technical failure

If the Academy or educator cancels, fails to deliver, or a verified platform failure prevents participation, we may offer rescheduling, credit or a refund for the affected service.

6. Duplicate or incorrect charges

Report duplicate, unauthorized or incorrect charges promptly. We will investigate with the payment provider and correct confirmed errors.

7. Non-refundable items

Subject to mandatory law, completed services, substantially consumed content, expired access, missed sessions, downloaded materials and purchases made outside the Academy may be non-refundable.

8. How to request

Email info@bgb-360.com with the account email, order reference, item, purchase date and reason. Do not send full card or banking credentials.

9. Processing

Approved refunds are returned through the original payment method where practical. Provider and bank processing times may vary.